FAQ

What is the Fetch! Pet Care franchise opportunity?

Fetch! Pet Care provides a turnkey, professional pet care franchise system developed specifically for full-time, serious business operators in the rewarding world of pet care.

Our program gives our franchisees the professional edge to outpace the competition in any territory. Training and materials cover virtually all aspects of operation including operations, sales, marketing, accounting, legal and human resources. Our proven franchise business opportunity can be operated from your home, requires little capital investment, and can provide you with a sound income, fun and healthy lifestyle, with repeat business year after year.

What are the pet care services that you currently offer and what’s the price range your franchisee’s charge nationally?

We provide a comprehensive variety of pet care services to meet pet owner’s varied needs, including private and group dog walks at $18-35 per outing, daily pet visits at $18-35 per visit, in-home overnight sitting at $55-90 per night, private boarding at $50-75 per night, day care at $35-55 per day, yard poop scoop and home care at $18-$25 per visit and pet taxi services at $18-25 plus additional mileage. Prices will vary by geographic location. Some of our franchisees offer additional services, such as pet grooming, pet photography, and obedience training.

What are the necessary qualities that Fetch! Pet Care looks for to help a franchise owner succeed?

Ideal franchisees are enthusiastic, energetic, organized, proactive planners who love pets, and have the desire to provide a friendly, professional pet care service that is superior to all others. Ideally, you will have business ownership, operations or management experience. You should have a willingness, patience and financial wherewithal to devote full-time efforts to build a sustainable business, although it is possible to work part-time provided you hire staff. You should possess a working knowledge of sales, customer service, marketing and accounting basics. You should have the desire to embrace our system of high operating standards.

What are the minimum financial requirements for a potential franchisee?

We require that you have a strong credit history and a minimum liquid financial net worth of $25,000.

What investment will typically be required in the first year to establish a single target area operation (100,000 household zip code region)?

Required investment in your business will vary based on what assets you already own and how aggressive your business and operations strategy is. However, following are some anticipated ranges:

Initial franchise fee: $  19,000
On-site Training $  100 – $ 1,300
Equipment: $  1,700 – $ 4,000
Advertising/Marketing $  9,000 – $ 13,000
Supplies $  500 – $ 1,500
Insurance $  245 – $ 600
Other Prepaid Expenses $  1,850 – $ 4,100
Working Capital $  500 – $ 3,000
Additional Funds $ 2,500 – $5,000
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Total $34,895- $48,500

What methods of payment do you accept for the initial franchise fee?

We accept check, money order, virtual checking or, if you prefer, you can pay by credit card and use the added mileage points to help cover your airfare if you choose to fly to our headquarters in Dayton, Ohio for your complimentary initial training.

Are there any ongoing payments to Fetch! Pet Care?

Yes, we require a 6% ongoing royalty on your gross sales, or a minimum monthly payment until you generate sales, to help cover the cost of our ongoing support in helping you grow your business. In addition, we require a 2% ongoing brand development fee on your gross sales, or a minimum monthly payment, which goes directly toward our national cooperative advertising fund that directly benefits you.

Does Fetch! Pet Care offer financing?

We don’t currently offer financing. However, many of our franchisees were able to raise capital to purchase their franchise through friends, family, a home equity line, credit card, crowd funding on the Internet, or by submitting a professional business plan to get a microloan from a local bank or through the Small Business Administration. A contact list for participating small business microloan lenders in your state can be found at http://www.sba.gov/financing/microparticipants.html. We are also listed on the SBA Franchise Registry, so our agreements are already compliant with SBA lending requirements.

Can anyone become a Fetch! Pet Care franchise owner?

No. We go through a very thorough selection process. We need to ensure that both Fetch! Pet Care and the franchisee are right for each other and can enjoy a mutually rewarding, fun, and harmonious long-term relationship.

What qualities must I possess to be considered for a franchise?

To start, you must genuinely love and care about pets! Next, you must have a minimum financial net worth to comfortably support your franchise’s initial and ongoing investment. You must have the availability to make a full-time commitment to the growth of your business.  You should have previous experience managing or owning a business, or at least an expertise in sales, marketing human resources and/or operations. Lastly, you must have a strong desire to succeed in your own business.

What type of training and support does Fetch! Pet Care offer to franchisees?

The company offers hands-on training in our Dayton, Ohio headquarters. During the training process Franchisees receive easy-to-follow operations manuals, online training, marketing and staffing plans, budgets and additional materials that contain everything you need to successfully start and operate your business. Some of the topics include Basic and Advanced Pet Care Techniques, Marketing, Customer Service, Operations, Human Resources and Financial Management.  You’ll also have the opportunity to join our existing franchise owners and their pet sitters in the field to learn first-hand from the pros!  In addition, you’ll have ongoing access and support from our Franchise Support Center team through weekly coaching calls, our online training platform, our toll-free support line, our private intranet and our online discussion group and forum. Your initial training and ongoing support will be tailored to suit your individual needs in setting up, maintaining and expanding your business.

Why shouldn’t I independently open my own pet care business?

As we like to say, franchising allows you to be in business for yourself, but not by yourself. Franchising helps you avoid many of the pitfalls involved in starting up and running a business on your own. You will be part of a nationally recognized franchise brand with a tried and tested business strategy. You will receive an initial education and ongoing training from skilled professionals with years of business and pet care experience. You will gain access to systems, programs and materials that will accelerate your time to market and help you provide a higher level of service than competing pet care businesses in your territory. You’ll enjoy the benefits of a growing nationwide network of franchisees who share ideas and experiences.

Is pet care a seasonal business?

Pet care can be a seasonal business, particularly to smaller, independent operations. However, the fact remains that almost every street in America now has pets in the home, resulting in thousands of pet owners in your area needing pet care on a daily basis. By being part of the Fetch! Pet Care system, you will enjoy stronger national brand presence and ongoing marketing that gives you a greater potential to gain the lion’s share of new business to be had and build a client base that consistently uses you on a daily basis, thus generating steady and regular income.

What is the overall demand for pet care services?

Consider that last year pet owners spent over $64 billion on the positive welfare of their furry friends, which is double of just a decade ago! The pet products and services industry is the 7th largest retail sector in America – ahead of the retail toy, candy, jewelry and hardware retail industries! Last year Americans spent more on their pets than movies, video games and listening to recorded music combined. The demand for specialized pet care services is far greater than the supply of professionally trained and qualified operators, and this gap widens every year as the industry struggles to keep up with the number of new pets. Also, there is a fast-moving trend of pet lovers moving away from kennels and boarding facilities and looking for a service that combines at-home pet care with the added advantage of additional home security. Lastly, pet lovers in general are spending more on the positive welfare of their pets while they are away at work or on vacation.

Is my territory exclusive to me?

Yes, the initial franchise fee of $19,000, payable to Fetch! Pet Care, covers a designated target area of no less than 100,000 households.

Do you offer Area Development Agreements?

We do not offer Area Development Agreements at this time as we prefer to have a new franchisee open a single or double territory, prove their capabilities, and then expand as they are ready.

Can I see Fetch! Pet Care in action?

Of course! To help you analyze whether you would like to work in the pet industry, as available, you are welcome to spend some time with our franchisees in the field, meet some of their pet sitters, and speak to their clients to see if the business suits your needs.

Can I review your Franchise Disclosure Document (FDD)?

We will disclose our Franchise Disclosure Document (FDD) during our first phone or face-to-face meeting. We do not make our FDD available to the general public.

What is the notice regarding franchise offerings and sales?

a. This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. There are approximately 14 countries and 15 US states that regulate the offer and sale of franchises. The countries are Australia, Brazil, Belgium, Canada (provinces of Alberta and Ontario), China, France, Indonesia, Italy, Japan, Malaysia, Mexico, Russia, South Korea, Spain, and the United States of America. The US states are California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of one of these states or countries, are receiving this message in one of these states or countries, or intend to operate a franchise in any of these states or countries, we will not offer you a franchise unless and until we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

b. This offering is not an offering of a franchise. In New York (USA), an offering of a franchise can only be made by a prospectus that has been previously filed and registered with the Department of Law of the State of New York. The application for registration of an offering prospectus or the acceptance and filing thereof by the Department of Law as required by the New York law does not constitute approval of the offering or the sale of such franchise by the Department of Law or the attorney general of New York.

c. OUR WEBSITE HAS NOT BEEN REVIEWED OR APPROVED BY THE CALIFORNIA DEPARTMENT OF CORPORATIONS. ANY COMPLAINTS CONCERNING THE CONTENT OF THIS WEBSITE MAY BE DIRECTED TO THE CALIFORNIA DEPARTMENT OF CORPORATIONS AT www.corp.ca.gov.

What are the steps that I must take to become a Fetch! Pet Care franchisee?

The detailed steps of How To Become A Franchisee can be found on our web site.

How long will the process to become a Fetch! Pet Care franchisee take?

Our franchise process is designed to ensure that both parties have evaluated one another to make an informed business decision before entering into a franchisee relationship. Therefore the process can take between 2 weeks and 3 months, and can vary from franchisee to franchisee.

How much is the initial franchise fee?

The initial franchise fee is $19,000 for a protected territory with a target area of 100,000 households.