FAQ

Tell Me More About Fetch!

What is a Fetch! Pet Care® franchise all about?

Fetch! Pet Care® provides an operating system and support services for part-time operators in the rewarding pet care industry.

Our franchise gives individuals the professional edge to outpace the competition. Training and materials cover virtually all aspects of operation including operations, sales, marketing, accounting, legal and human resources. Our proven franchise business opportunity can be operated from your home, requires little capital investment, and can provide a supplemental income along with a fun and healthy lifestyle.

What services are offered by Fetch! Pet Care®?

We provide a variety of pet care services to meet pet owner’s varied needs, including private dog walks, daily pet visits, puppy care and almost overnight care.  We do not mandate pricing and prices vary by location.

What is the overall demand for pet care services?

Consider that last year pet owners spent over $69 billion on the positive welfare of their furry friends, which is double of just a decade ago! The pet products and services industry is the 7th largest retail sector in America – ahead of the retail toy, candy, jewelry and hardware retail industries! Last year Americans spent more on their pets than movies, video games and listening to recorded music combined. T

he demand for specialized pet care services is far greater than the supply of professionally trained and qualified providers, and this gap widens every year as the industry struggles to keep up with the number of new pets. Also, pet lovers wanting the best care for their pet are moving away from kennels and boarding facilities and embracing all that at-home pet care has to offer.

What is the notice regarding franchise offerings and sales?

a. This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. There are approximately 14 countries and 15 US states that regulate the offer and sale of franchises. The countries are Australia, Brazil, Belgium, Canada (provinces of Alberta and Ontario), China, France, Indonesia, Italy, Japan, Malaysia, Mexico, Russia, South Korea, Spain, and the United States of America. The US states are California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of one of these states or countries, are receiving this message in one of these states or countries, or intend to operate a franchise in any of these states or countries, we will not offer you a franchise unless and until we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

b. This offering is not an offering of a franchise. In New York (USA), an offering of a franchise can only be made by a prospectus that has been previously filed and registered with the Department of Law of the State of New York. The application for registration of an offering prospectus or the acceptance and filing thereof by the Department of Law as required by the New York law does not constitute approval of the offering or the sale of such franchise by the Department of Law or the attorney general of New York.

c. OUR WEBSITE HAS NOT BEEN REVIEWED OR APPROVED BY THE CALIFORNIA DEPARTMENT OF CORPORATIONS. ANY COMPLAINTS CONCERNING THE CONTENT OF THIS WEBSITE MAY BE DIRECTED TO THE CALIFORNIA DEPARTMENT OF CORPORATIONS AT www.corp.ca.gov.

Will I have an exclusive area in which I operate my franchise?

Yes, and covers a designated target area of no less than 50,000 households.

What is the Client Concierge Center?

The Client Concierge Center™ (CCC) is our full-service logistics center that gives you what you need to Make Fetch! Happen®. Our Pet Care Coordinators are dedicated to providing great service to your clients as they on board them for their first service and match them to the best Pet Care Coordinator to meet the needs of their pet.

Having the support of this team allows you to focus your time and energy on recruiting, educating and motivating your team of Pet Care Providers and building relationships in your community to attract new clients.

Will I enjoy being a Fetch! Pet Care franchisee?

We certainly believe you will. Talking with our team at the Franchise Support Center and a few of our franchisees will give you a better idea if we are a good fit!

 

Investment & Financing

How much money do I need to become a Fetch! Pet Care® franchisee?

We require that you have a strong credit history and a minimum liquid to invest and personal net worth of $30,000.

What should I expect to spend in the first year?

Your investment to start a Fetch! Pet Care® franchise with a target area of 50,000 households will vary based on what assets you already own and your business goals. Below are typical investment costs and a description of items that you will need:

Item
Estimated Cost
Low High
Initial Franchisee Fee $6,000 $6,000
Setup and Orientation Fee (Note 1) $2,000 $2,000
Training Fee (Note 1) $4,000 $4,000
Travel and Living Expenses While Training $600 $2,000
Real Estate $0 $0
Equipment $100 $1,000
Advertising/Marketing $1,500 $4,000
Supplies $367 $1,000
Business Insurance $600 $1,000
Certification Costs $50 $500
Other Prepaid Expenses (3 Months) $450 $667
Working Capital (12 Months) $4,300 $6,000
Totals: $19,967 $28,167

What methods of payment do you accept for the initial franchise fee?

We accept check, money order, virtual checking, internal financing available or, if you prefer, you can pay by all credit card.

Any special programs for active military or veterans?

Yes! We are proud supporters of the International Franchise Association’s VetFran program, so we offer 50% OFF the franchisee fee for men and women of the armed forces who are honorably discharged or active members of the military.

Beyond that, we have a deployment guarantee for active military members.  This guarantee permits franchisees who are deployed outside of their Target Area to sell their franchise and/or terminate the franchise agreement without penalty. This guarantee also provides forgiveness of the balance of any note delivered to us for payment of the franchise fee.

Are there any ongoing payments to Fetch! Pet Care®?

Yes, the royalty fee is 7% of sales. The Franchise Support Fee, which includes a fully integrated Client Concierge Center to handle client calls and Pet Care Coordinator scheduling, national website with local micro-site, communication systems, national brand development fund contribution, and more, is 11% for sales above $100,000 per year, 15% for sales under $100,000 per year.  Minimum fees may apply.

Does Fetch! Pet Care® offer financing?

Yes!  You can finance the entire franchisee fee which is $6,000 for 60 months at 12% APR.  This offer is subject to credit and background checks.

Please review our financing tips for more information on how to further fund your Fetch! Pet Care franchise.

How much is the franchise fee?

The franchise fee is $6,000 for a protected territory with a target area of 50,000 households. This can be financed for 60 months at 12% APR.  Financing is subject to credit and background checks.

Are there any guarantees that this will work?

There are no guarantees in business or life, but Fetch! Pet Care® does offer a money back guarantee.  Contact us for more details!

 

Franchisee Related

What qualities help Fetch! Pet Care® franchisees succeed?

We’ve been doing this for over 15 years and have found the following qualities are important factors in a successful franchise operation. A Fetch! Pet Care® franchisee:

  • Is reliable, trustworthy, caring, and compassionate
  • Can follow and successfully implement proven systems and processes
  • Ascribes to exceptional Customer Service and Servant Leader philosophies
  • Enjoys interacting with people and building teams
  • Has the desire to provide a superior pet care service that is friendly and professional
  • Has the willingness and patience to build a sustainable business
  • Loves pets – never met a pet you didn’t want to give a good belly scratch!

Having operations, management, or even previous business ownership experience is also helpful, but not required to own and operate a Fetch! Pet Care franchise.

Can anyone become a Fetch! Pet Care® franchisee?

We go through a very thorough selection process to ensure that we are right for each other and will enjoy working together over the next several years as you bring the Fetch! Pet Care® brand to your community!

What qualities must I possess to be considered for a FETCH!® franchise?

  • Is reliable, trustworthy, caring, and compassionate
  • Can follow and successfully implement proven systems and processes
  • Ascribes to exceptional Customer Service and Servant Leader philosophies
  • Enjoys interacting with people and building teams
  • Has the desire to provide a superior pet care service that is friendly and professional
  • Has the willingness and patience to build a sustainable business
  • Loves pets – never met a pet you didn’t want to give a good belly rub!

Having operations, management, or even previous business ownership experience is also helpful, but not required to own and operate a Fetch! Pet Care® franchise.

 

Support Services

What type of training and support does Fetch! Pet Care® offer to franchisees?

The company offers in-person training at our Franchise Support Center in Dayton, Ohio. Franchisees receive easy-to-follow manuals, online training, marketing and staffing plans, budgets and additional materials to help you  start and operate your Fetch! Pet Care® franchise. Some of the topics include Basic and Advanced Pet Care Techniques, Marketing, Customer Service, Operations, Human Resources and Financial Management.  You’ll have ongoing training and support through weekly coaching calls, our online training platform, a toll-free support line and the Fetch! Support intranet with online resources and discussion forums. We can tailor your support to suit your individual needs as you set up, open and expand your business.

Should I just open a pet care business on my own?

Franchising allows you to be in business for yourself, but not by yourself. One of the many benefits of being a franchisee is you can avoid many of the pitfalls involved in starting up and running a business on your own. You will be part of a nationally recognized brand with a tried and tested business strategy.

You will receive an initial education and ongoing training from skilled professionals with years of business and pet care experience. You will gain access to systems, programs and materials that can accelerate your time to market and help you provide a higher level of service than competing pet care businesses in your territory.

You’ll enjoy the benefits of a growing nationwide network of franchisees who share ideas and experiences.

 

Next Steps

Can I see Fetch! Pet Care® in action?

Of course! You are welcome to spend time with our franchisees, meet some of their Pet Care Providers, and speak to their clients to see if Fetch! Pet Care is a good match.

Can I review your Franchise Disclosure Document (FDD)?

Yes! The Franchise Disclosure Document (FDD) will be available to you through the normal course of your Fetch Pet Care® discovery process.

What is the process of becoming a Fetch! Pet Care® franchisee?

Our franchise process is designed to ensure that both parties have evaluated one another to make an informed business decision before entering into a franchisee relationship. Please refer to our Pathway to Ownership for our steps on becoming a Fetch! Pet Care® franchisee.