Support System

When you join the Fetch! Pet Care team – you are not alone. Fetch! has a full time dedicated staff of professionals that will support you from the moment you inquire about a Fetch! Pet Care franchise, through training, grand opening, and running your pet business for years to come.

Support Teams:

Training Support: Our Franchise Support Center team offers extensive hands-on training at our corporate headquarters in Dayton, Ohio. During your four day initial training session, you will learn about all aspects of running your Fetch! Pet Care franchise. After training, you’ll benefit from weekly coaching calls.  There is also ongoing marketing, advertising and operational support by telephone, email, our private intranet, online user group, webinars and our Franchise Summit get-together.

Business Support: Our Franchise Support Center specialists work with you from day 1 to make sure your business operates as smoothly as possible. You will also receive comprehensive operations manuals detailing all operations, marketing, human resources, legal and accounting procedures and policies. Our manual is complimented by a comprehensive online educational training , as well as online access to the latest forms and materials to use in daily operations.

Marketing Support: You will be supported by the Fetch! marketing team in building our brand and spreading the word about your local Fetch! Pet Care franchise in your local community. Our team will provide you with turn-key marketing collateral that is customizable to your location, discounts on branded promotional items, a customizable search engine optimized website, social networking assistance, partnership opportunities and much more.

Technical Support: As much as we love the pets, we know that technology is also essential in running your business. From booking appointments, to customer billing, payroll  to serving up customer satisfaction surveys to your clients, our Franchise Support Center technical support group work closely with you to provide customized training and support for each and every software system we utilize to power the effectiveness of your pet business.